Standardization....
Any investor worth their money will require a system of operations which can be replicated and duplicated with minimal resource waste. They are looking for reliable, turn-key operations. Otherwise their ROI lies in the hands of the potential dummy (or dummy's) who's operating the company.
Interpretation:
Standardizing a process is reliable and consistent. Standardizing an action is micromanaging. The objective is to influence ones natural behavior to act as needed by altering their environment, tools, process, values, etc.
The trouble is three-fold:
(1)How does one create a standardized process to use as their cookie cutter yet (2)get a very unique & defined experience without (3)the need for a conductor to oversee the behaviors?
Hurray for Annie Anne's!!!!
To untangle this pretzel, u mustn't use frozen pretzels—instead fresh dough and a picture right on the counter to make consistent, unique, hand-rolled awesomeness that even a cave man could do.
The environment, tools, process, values, and etc. are all fully standardized when the conductor can walk away and the operations are fully self-sustaining.... NOT WHEN A NEW CONDUCTOR HAS TO STEP IN TO FILL THE VOID!! He or she reaches such a stage by removing the natural tenancy to expect people to behave properly.... and replace it with methods in which even a caveman can NATURALLY behave as desired.
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